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" GMA has been in business for five decades, it is amulti-franchise, multi-location company having branches in Jeddah.........

After Sales Support

The real test of quality goes beyond offering an extraordinary product. It lies in the ability to consistently deliver excellent after- sales support. GMA's philosophy is reflected in the remarkable availability of spares for all the equipment represented by us.

Latest computer and communication technology with custom-built software, electronic catalogues, satellite links to Principals, ensures global standards and outstanding service for the customers, while maintaining lean and highly efficient operations.

GMA's parts division actively collaborate with service division to ensure the timely inspection of machines operated by our customers and highlight them for changing the parts on time which increases the machine life and in turn lower the cost of ownership for the customer.

A strong team of qualified and well trained professionals in the field of sales, inventory control systems and logistics is the backbone of the parts operations.
Genuine parts ensure that your machine meets the same specification as it did when new - and our parts team is dedicated to keeping our equipment up and running.

Our central warehouse supports every customer across the UAE, ensuring that we carry a comprehensive inventory of parts for all equipment supplied and supported by us. To ensure minimum downtime, we also offer next day delivery of stocked parts ordered anywhere in the UAE.

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Operation and maintenance costs of equipment can amount twice the original purchase price over the productive life of a machine. Controlling operating costs, maximizing up-time and achieving the highest levels of productivity are critical area where General Machinery Agencies helps customers to achieve the lowest possible cost of ownership of their equipment.
Where operation and maintenance are concerned,

    GMA offers :
  • Operator training.
  • Routine maintenance and service training.
  • Planned preventive maintenance programmers.
  • Site visits by GMA and manufacturer’s technical personnel
  • Field service support.
  • Qualified technical personnel.
  • Well equipped service facilities.
  • Warranty on all repair work.
  • Competitive labour rates.

Sophisticated, expensive equipment requires skilled operators and qualified technical service support. We offer our customers a wide range of focused technical training for your staff and we constantly train and up-grade the qualifications of our own technicians and engineers to be able to tackle the most complex and difficult service and repair work.

"Our success depends on your satisfaction with our equipment and support."

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